Based in Manchester since 1989, our passion for providing warranties on homes for all purchasers that are built to the highest standards and creating environments that make lifelong memories is the reason we operate every day.

All our surveyors are RICS Qualified, and all of our staff work hard to provide additional support to all of our Code Subscribers and new homeowners from the start of the project and throughout our policy period.

Our ABC+ Homeowners Guide contains helpful information to ensure that all our homeowners have a positive ‘settling-in’ process. This has been produced with additional comments from our Qualified Surveyors based upon their collective years of inspecting homes and input from our claims team, who have first-hand experience of the types of reported concerns.

Any property displaying our ABC+ Warranty Consumer Code badge logo should be evidence that the property is ‘fit for purpose’ and that support is on hand as and if required. All of our new homeowners are treated in a fair and transparent way and offered everything they should need when purchasing a new or newly converted property.

Our code is designed to build trust in the industry and provide a seamless and positive experience in purchasing of a new or newly converted property. Our Code Subscribers are responsible for ensuring you are offered the correct advice and information up to and upon completion of your purchase.

Our code sets out certain requirements that ABC+ must follow to protect the homeowner:

We ensure that we have established policies and procedures to operate in an organised manner. This enables us to meet the standards of our code
We take steps to ensure that the Code Subscribers (developers) are genuine and operate with integrity
They must demonstrate financial stability to ABC before your warranty is issued

All our developers are rated 1-5, 5 being excellent customer service.

5 – Excellent
4 – Good
3 – Satisfactory but requires further training
2 & 1 – Full Investigation Training & Monitoring

If you have any complaints or queries you should contact both ABC+ Warranty and your Developer as we may need to note your concern on our files so we can support you if and as required. Your Developer must acknowledge your complaint within 7 days and provide a response on how they will resolve the issue within 30 days.

If you are unsatisfied with the outcome that the developer has proposed then you must refer your reason for that dissatisfaction plus evidence to support the reason you have not accepted this final decision from the Developer to us so that we can support you through the next steps of application to Dispute Resolution service. It must be noted, however, that ABC+ Warranty cannot engage in disputes of any nature between developers and their purchasers.

CEDR (our dispute resolution provider) will take an unbiased and unprejudiced view from both parties. Their decision is legally binding on the developer but not you. If you are still unhappy, you can choose to pursue legal action

Mrs X, was unhappy with the response provided by her developer in relation to the fact that she had not been left any information in relation to her policy certificate and policy insurance document therefore she was unaware of the claims process.
She called ABC+ Warranty to request this information, which was provided to her so that she was not left without this documentation.

We investigated what information was sent to the developer and confirmed both the policy document, details of the Developer Liability Period and the warranty certificate was provided with instructions that this pack was to be provided to the homeowner.
The developer denied receiving this email and denied that he was aware of his obligations regarding our Code and the developers’ liabilities.
We forwarded him our evidence to support that we had provided details of our code and that he had breached the code by not providing his homeowner with further support and policy information.

Additional training was provided to which he apologised to the homeowner, he would arrange a visit to address any concerns and had confirmed that training had been provided.

The homeowner was satisfied with this response and the complaint was closed.