Privacy Policy

Our Privacy Policy describes how we at Professional Consultants Certificate trading as Architects Certificate and ABC+ Warranty uses and protects your personal information.

We take your privacy seriously and we will always manage your personal information responsibly.

We reserve the right to update our Privacy Policy at any point so it would be a good idea for you to check back on to our website every now and again to review any changes to our Privacy Policy. 

Your Personal Details

We gather and process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and any relevant data protection legislation.

Personal data may be used by us, Evo or CGICE (our insurers) or third parties for underwriting and claims purposes and in order to administer the policy. We and Evo  or CGICE will ensure that personal data is kept secure, is used only for the purpose for which it was supplied and is retained only for as long as necessary.

We are registered with the Information Commissioner’s Office (ICO) as a data controller and are listed on the Register of Data Controllers under registration number ZA268556.

Evo is registered with the Gibraltar Regulatory Authority (GRA) as a data controller and is listed on the Register of Data Controllers under registration number DP003699. Evo’s full Privacy Notice is available at www.evo-insurance.com/privacy .

Casualty and General Insurance Company (Europe) Limited is registered with the Gibraltar Regulatory Authority (GRA) as a data controller and is listed on the Register of Data Controllers under registration number DP 012244.

Please also click here if you wish to view the Privacy policy notice for CGICE https://cgice.com/privacy-policy/

Your personal details could be information such as, but not limited to:

Contact number/Correspondence address/Email address and by sending us this information you agree to give us permission to contact you by means of any of the following methods:

email/ telephone/postal system to enable us to assess your demands and needs, administer your requests and allow us to forward documentation to assist you with our services that you are seeking.

We do not rent or sell your personal information to any third party without explicit permission or unless ordered by a court of law.

Telephone calls may be recorded for our joint protection and may be monitored to improve our customer service level and to provide ongoing staff training. When you request to make a payment via the telephone, please note that we do not record phone calls at this time or keep any written or printed details of your bank account details. You will however receive an automated email from our payment platform at Worldpay to confirm that the payment has been successfully made.

How we use your information 

We will only use your information provided to us for as long as is deemed necessary or for the term of the policy certificate or service that we have provided for example: If we have issued our ABC+ Warranty Certificate we may be required to store your information for up to 12 years or the term of the policy whichever is the lesser.

If we are providing you with our ABC+ Warranty quotation, we will also be required to share your information with our Principal at Ten Insurance Company Limited whose privacy policy can be viewed here

We may also use your information to carry out credit checks via Experian and to perform where necessary checks for Money Laundering and or prevention of other Financial Crimes as detailed on the FCA website as follows: www.fca.org.uk/firms/financial-crime

We may use your information to contact you to provide you with details of any changes to your policy or service that we have provided. We may also notify you to any changes of our business such as: contact details or change of address. We may share your information with the purchasers or the seller’s mortgage lender, conveyancing solicitors but only with your written permission will the latter be done.

To enable us to process any claim or complaint that you may have we will share your information with our insurers of the policy provided and with our legal representative. As some of our products are regulated by the Financial Conduct Authority (FCA) we may be required to share your information during any future FCA audits by the FCA or by our Principal at Ten Insurance Company Limited.

If you have completed our online form for a request for a quotation, this form provides the ability to subscribe (opt-in) to receiving future emails from ourselves. If you opt-in to receiving email communications from us, then we may send information to you on our promotional and discounted offers, products or services. You can of course opt out if you do not wish to receive this information, to do this, simply reply to any of our emails with the words ‘No thanks’.

The use of Cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive so that we can remember who you are. Cookies allow web applications to respond to you as an individual and helps us to log information and details of visitor patterns. Analysis of this information helps us to improve our website and deliver a better service by enabling us to monitor which pages you find useful and which ones you don’t. A cookie does not give us access to your computer or any information about you other than the data that you choose to share with us. We collect this information in a way which does not gather personal identity information about you. You may choose to accept or decline cookies. Our website may include links to other websites in order to benefit you further however, we cannot be held responsible for your privacy whilst visiting these website links.

How to request a copy of your personal information that we hold 

You have the right to get a copy of the information that is held about you. This is known as a subject access request.

This right of subject access means that you can make a request under the General Data Protection Regulation to any organisation processing your personal data. The Act calls these organisations ‘data controllers’.

To request a copy of the personal information that we hold about you in both paper and computer records and related information you can write to us at:

ABC+ Warranty, 1 Anchorage Court, Caspian Road, Altrincham. Cheshire. WA14 5HH.

However, it is important to remember that not all personal information is covered and there are ‘exemptions’ within the Act which may allow us to refuse to comply with your subject access request in certain circumstances.

Contact us 

If you have any questions about our Privacy Policy please call us on 0161 928 8804 or email us at: info@architectscertificate.co.uk

Accreditation.

— Established in 1989.  

Our surveyors hold at least one of the following qualifications.

Riba Logo - architects certificate

RICS Logo - architects certificate

Cibo Logo - architects certificate

Ciat Logo - architects certificate

ICE Logo - architects certificate

Stroma Logo - architects certificate

Our Latest Reviews

  • Paul Pearson ★★★★★
    Jatinder at ABC Warranty was so helpful and knowledgeable with regards to the warranty they offer, and exactly what the procedure would be. I checked with the buyers lender that it fulfilled all the legal needs, and it did, … More with ease.ABC have been so helpful throughout, the surveyor Barry certainly knew his stuff, it has been a pleasure to be guided by this Company.
  • Hayley Smith ★★★★★
    I can highly recommend ABC, the staff were lovely particularly John Nuttall and Chris Palin, their service was impeccable and I am extremely grateful for this. As a result of their assistance I managed to get my dream house, … More best wishes to them all for there ongoing success! Massive thank you all round :)
  • Tim Kearney ★★★★★
    An excellent and helpful service from Victoria and Kelly in order to turn round our certification professionally and promptly. Always friendly and cooperative. I highly recommend ABC Warranty
  • James Lanyon ★★★★★
    Great service as always and a pleasure to work with. Cant recommend their services more
  • Ed Challis ★★★★★
    Happy with the service. I dealt with an individual over the phone, Tom Palin, who was professional, amiable and very efficient when called upon.Would highly recommend for anyone for a great level of service which is so often … More the difference!
  • Martin O'Reilly ★★★★★
    An amazing service from Mark and the team. Unfortunately I lost my business partner during Covid who handled building warranty matters.In challenging times ABC were able to track all previous correspondence from as far back … More as 2018 and resolved the issue of certification, working with the original inspector to organise a final inspection with a qualified and briefed colleague over the Easter break at short notice to support the sale of our properties.This is a terrific service and I strongly recommend having a discussion to see how the team can help. We shall be return customers.A very happy Martin.
  • A JUMMAN ★★★★★
    I have never encountered such professionalism and consistency throughout an organisation as with ABC . John Nutall, Oskar Koch, Tom Palin and their surveyor Bruce Gray all top top people . Looking forward to using their services … More again in the very near future . Thank you ABC.
  • Dinesh Hirani ★★★★★
    Professional Service to the "T" from the office to the surveyors, but must praise the office for their prompt response and always finding a way to get around any issues. Highly recommend and have done so to others.Once … More again many thanks to the great team.
  • David Lake ★★★★★
    I found the staff at ABC+ to be courteous throughout my engagement with them. They took on board my disability and were flexible in their approach in order to achieve a satisfactory outcome. I cannot fault their professionalism … More and their respond time was excellent.
  • Lee Snailham ★★★★★
    John, Andrew, Mark and the team all responded quickly and very professional for our retrospective 10 year guarantee requirements - thank you all and happy to recommend
  • jayjay9210 ★★★★★
    I cannot recommend ABC+ more highly. In a very grey world of deeming a converted victorian flat a new build property they have taken their time and patience to help me understand everything and exceeded my expectations on … More everything they said start to finish. Every single member of staff I spoke to was absolutely excellent. In the process of finding a product I spoke to at least 3 other competitors and was let down time and again after a lengthily process with overly complicated procedures. Lucky enough for me I was referred to ABC+ and not only will I be referring them to other developers, I will be using them shortly again too.
  • Dyfed Owen ★★★★★
    Very good customer service. John was a massive help. Always came back to me and was very helpful. I would recommend anyone ask for him. Good experience with them.
  • Korin Smith ★★★★★
    Brilliant service, requested an architects certificate urgently fro the purposes of a remortgage. Sara booked the architect in at 4pm on the Monday and he attended the site Wednesday morning and the certificate was with me … More later that day. could not have asked for more, brilliant.
  • Martin White ★★★★★
    The whole process from start to finish has been excellent.From the initial discussions through to the quote and ultimately our acceptance, we were provided with all the information we needed to make an informed decision.Everyone … More we spoke with on the phone and email were extremely professional and we really felt they had our interests at heart.The speed that a surveyor was appointed and then visited the property far exceeded expectations. The surveyor was also very professional and courteous, respecting our property throughout his visit.The technical team worked amazingly quickly and were clear with all communication. Our certification was issued within 2 days of the surveyor attending our property….amazing!We can’t praise the whole team enough and fully recommend their services.
  • David Tom ★★★★★
    Brilliant services. website is very informative and the staffs very knowledge very useful in helping us make an informed decision. referred a few clients and they have similar positive experience.

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